Frequently Asked Questions
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How are they delivered, are they wrapped?
The trees will not be wrapped upon delivery. The delivery will include the hessian wrap, tree, and saucer.
We do this to cut down on waste product, supporting our sustainable and environmental approach.
Can you place the tree in my house?
No, we do not offer placement and set up services. We are exploring items such as placement and decoration but for 2024 we do not offer these services.
Do I have to water them?
Yes, there is a requirement to water them. This is explained in the care brochure included with the delivered tree, or alternatively you can find the brochure below.
How long can I keep the tree?
Our leasing starts on December 1, and the collection is 28th of December.
Specific dates can be arranged when you place your order if you’d like an alternative agreement, additional fees and charges may apply.
Can I choose the size of my tree?
Yes, we offer trees in various sizes, from small (approximately 1-1.5 feet) to large (up to 6 feet – currently). You can select your preferred size when placing your order.
Can I lease the same tree every year?
Absolutely! Just let us know if you would like too and we will ensure it is registered for you.
Do I have to re-wrap the tree for pickup?
No, as long as the tree and all the components delivered are left on the door step, or an easily accessible and agreed alternative location we will take care of everything else.
Do you deliver and pick up the trees?
Yes, we handle all the logistics. We deliver the tree to your home on December 1st and pick it up December 28th.
How do I care for my potted Christmas tree?
We provide detailed care instructions with every tree. Generally, it includes watering every 3-4 days, avoiding direct heat / sunlight for extended periods, but still ensuring the tree gets some natural light.
How does the potted Christmas tree leasing program work?
Our leasing program allows you to rent a potted Christmas tree for the festive season – December 1st to December 28th.
If required we can coordinate alternative hire periods – fees and charges may apply.
How heavy are the trees?
The heaviest of trees (6+ft) will be between 30-40kg. Please use manual handling/lifting techniques when moving the trees.
What happens if the tree is damaged while in my care?
Minor damages are understandable and can occur as the tree is in a new environment to what it has been used to, but if the tree is significantly harmed, (multiple broken limbs, broken trunk, significant heat stress) then Potted Pines reserves the right to recover costs per the T & C’s.
We ask that you treat the tree with care and follow the detailed care instructions to avoid such situations.
What if I need to return the tree earlier or keep it longer?
We can accommodate early returns or extended leases with prior notice. Additional fees may apply for extended leases.
What types of trees are available for leasing?
We offer a variety of pine, spruce and fir species; Radiata Pine, Blue Spruce, Norway Spruce, and Douglas Fir.
Where are the trees sources?
Our seed stock is sourced from specialist Spruce / Conifer growers who appreciate trees just as much as us.
Where we source our trees
With our mission in mind, we identified some key areas for improvement. Potted Pines nurtures our trees year-round with fertilizer, pruning, and shaping to help them show off their beauty.
Our goal of offering an environmentally friendly alternative for your Christmas tree is achieved by growing trees in pots, which allows them to be cherished for up to 8 years instead of just one. After Christmas, we collect and care for them ensuring they’re ready for next year, growing taller and fuller each season.
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Our approach to a more friendly Christmas is not just about our trees! We apply this to all aspects of the product.
We source out pots and saucers from a sustainable and environmentally conscious supplier who proactively champion their mindset on recycling, reusing and repurposing pots.
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